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Dealing with Difficult People Course | ISC Medical

Virtual Event Virtual Event

ISC Medical is pleased to offer a one-day course on dealing with difficult people for healthcare professionals. This course will provide you with the skills and knowledge you need to effectively manage difficult colleagues and patients. What You Will Learn How to identify different types of difficult people. How to understand the motivations of challenging...


2 Day Advanced Communication Skills | Oxford Medical

Virtual Event Virtual Event

Why the 2-day Advanced Communication Skills Course for Doctors? In the context of contemporary medicine, the value of strong communication skills for doctors is now widely acknowledged. Your interactions with patients and coworkers have a direct impact on the experience, effectiveness, and results. So, good medical practise today expects the greatest standards. Sadly, too many...


Avoiding Risk in Consent – a Masterclass for Doctors | MDDUS

Virtual Event Virtual Event

In this first in a series of two virtual workshops, delegates will explore general aspects of consent including; the legal, ethical and professional meanings of consent; practical applications including, accepting treatment, specifically arising from the outcomes of the Paterson Inquiry in particular providing adequate time to reflect on diagnosis and treatment options, the assessment and...

£55 – £80

Advanced Communication Skills 2 Day Course | ISC Medical

Virtual Event Virtual Event

ISC Medical is pleased to offer an advanced communication skills course for doctors, dentists, nurses, and other healthcare professionals. This two-day course will provide you with the skills and knowledge you need to effectively communicate with patients, colleagues, and other healthcare professionals. What You Will Learn: How to build rapport and trust. How to use...


Professional Boundaries | MDDUS

Virtual Event Virtual Event

Boundaries serve as a fundamental aspect of professional conduct, ensuring safety in interactions with both patients and colleagues while also promoting clinician wellbeing. This interactive course delves into the significance of boundaries in clinical practice, shedding light on common scenarios where boundaries may deteriorate and challenges can arise.Through a blend of guided learning, small group...

£120 – £170

Equality, Diversity and Inclusion | MDDUS

Virtual Event Virtual Event

This workshop will teach you about equality, diversity, and inclusion (EDI). You will learn about the definitions, benefits, and challenges of EDI, as well as the legal obligations set out in the Equality Act.Specifically, you will learn about: You will also learn about regulatory guidance on EDI and how to apply it in real-world scenarios.Additionally,...

£70 – £105

Creating Safe and Inclusive Environments | MDDUS

Virtual Event Virtual Event

Leaders need to understand the complexity and challenges of equality, diversity, and inclusion (EDI) in their own teams and organizations. Inclusive leadership has been shown to create more supportive and integrated teams, which leads to resilience and safety behaviours.This Zoom course will explore the following: You will also have the opportunity to review the elements...

£70 – £105

Leadership: DISC Analysis to Improve Team Working | MDDUS

Virtual Event Virtual Event

We all have preferred ways of working and communicating, which we learn over time. These preferences can impact how we lead in different situations, such as change management, problem solving, and conflict resolution.This course will help you understand your own working preferences and communication style, and how they impact your leadership. You will learn how...

£90 – £130

When consent becomes difficult – a masterclass for doctors | MDDUS

Virtual Event Virtual Event

This online workshop will cover the most common consent-related questions that MDDUS receives from doctors.Topics will include: The workshop will be led by MDDUS medico-legal adviser Dr Myooran Nathan and risk adviser Alan Frame. The format will include guided instruction, case studies, and breakout activities.This course is suitable for all doctors and physician assistants and...

£85 – £120

Team Communication: Safer MDT Working in Secondary Care | MDDUS

Virtual Event Virtual Event

This course is tailored to appeal to a variety of clinicians working within the secondary care setting, and it may also hold relevance for managers.The course is geared towards emphasising the significance of proficient team communication in demonstrating exemplary professional conduct, promoting colleague welfare, and minimising medicolegal risks.Through a blend of presentations, case studies, and...

£70 – £105

Mitigating Risk in Outpatient Consultations | MDDUS

Virtual Event Virtual Event

Content will explore common issues which contribute to risk in outpatient care, including factors associated with: Following on from recommendations arising from the Paterson Inquiry, the importance of communicating in writing with patients about their treatment and care in the language they can understand will be explored.Case studies will be used to illustrate hazards within...

£85 – £120

Communication Skills Courses

Communication, in the context of healthcare, extends beyond just words. It’s a complex blend of empathy, body language, understanding, and appropriate response. 

Given its paramount importance, developing practical communication skills is crucial for all healthcare professionals.

What Will I Learn?

In communication skills courses, participants dive deep into various communication techniques and strategies essential for all aspects of healthcare. The breadth of topics covered is wide and includes:

Patient Communication

As we know how important it is for doctors to build rapport amongst their patients. 

Apart from this, communication courses also help doctors in acquiring skills essential for delivering patient-centred care, understanding patient perspectives, and dealing with culturally diverse patients.

Team Communication

Communication courses also teach effective collaboration with a diverse healthcare team, resolving conflicts, and fostering a harmonious working environment.

Advanced Communication

You become more efficient in handling complex scenarios. These include communicating with challenging patients, managing end-of-life conversations, and dealing with ethical dilemmas.

Breaking Bad News

Breaking bad news courses help you to train for this difficult and emotionally draining task in a safe place where you’re able to make as many mistakes as you need to improve. This is a sensitive area requiring tact and empathy, where you’ll learn techniques for delivering difficult news in the most humane way possible. There are a number of skills that can help healthcare professionals deliver bad news in a more effective and empathetic way:

  • Active listening – This involves paying attention to the patient’s concerns and emotions, and not just focusing on the medical information that you need to share.
  • Empathy – This means being able to understand and share the patient’s feelings. It it is essential for building trust and rapport with the patient.
  • Honesty – It is important to be honest with the patient, but you should also be sensitive to their needs. For example, you may not want to give them all of the information at once, or you may need to wait until they have support in place before breaking bad news.
  • Support – It is important to offer the patient support and resources, such as information about support groups or counselling services. You can also work on how to offer constructive and helpful support to patients who are experiencing bad news.

There are a number of breaking bad news courses available that can teach you these skills. These courses can be helpful for healthcare professionals of all levels of experience.

Managing Conflict

An incredibly important part of the communication course is to know how to solve problems. As these help you in acquiring skills to defuse potential conflict situations within teams or with patients.

Benefits of Communication Skills Courses

Participation in communication skills courses offers several tangible benefits:

  • Enhanced Patient Interaction: Good communication helps build trust, which is vital for therapeutic relationships, improving patient satisfaction and adherence to treatment.
  • Decrease in Legal Issues: Effective communication can prevent misunderstandings, potentially reducing complaints and legal issues.
  • Improved Team Functioning: When communication within a team is streamlined, it enhances efficiency, mitigates errors, and promotes better patient outcomes.

Who Are These Courses For?

All healthcare professionals can benefit from improved communication, irrespective of their role or seniority. Whether you’re a nurse, doctor, or allied health professional, honing your communication skills can significantly impact your work.