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On-Demand Course Details

ISC Medical offers an online course and two-hour webinar on assertiveness and influencing skills, intended for doctors, nurses, healthcare professionals, and managers who wish to enhance their confidence and efficacy in modifying the conduct of others, including patients, doctors, nurses, managers, and other stakeholders.

The course comprehensively covers all facets of assertiveness and influencing.

Course Topics

Personal Power
Learn how to build your personal power and use it to work effectively as a leader.
Influencing Styles
Discover the different styles of influencing and how to use them effectively.
Assertiveness
Understand the meaning and practical manifestations of assertiveness.
Transactional Analysis
Learn how to use transactional analysis to improve your communication skills.

Use of Language
Master the art of using language to persuade and influence others.
Building Rapport
Develop the skills to build rapport and trust with others.
Social Styles
Understand the different social styles and how to adapt your communication style to each style.

Course Modules

Module 1: Assertiveness

Understand the power of assertiveness and how it can help you achieve your goals.
Learn how to set boundaries and say no in a respectful way.
Develop the skills to deal with difficult people and situations.

Module 2: Influencing

Discover the different styles of influencing and how to use them effectively.
Learn how to build rapport and trust with others.
Develop the skills to persuade and motivate others to take action.

Module 3: Wrap-Up and Personal Learning

Reflect on your learning and identify areas for improvement.
Create a plan to apply your new skills and knowledge in your workplace.

Module 4: Additional Resources & Webinar

Access additional resources and attend a two-hour live webinar to discuss the online modules, practising some of the techniques in preparation for real-world application of what you’ve learned.

Objectives:

By the end of this course, you will be able to:

Define assertiveness and explain its importance in professional and personal life.
Identify the different styles of assertiveness and choose the most appropriate style for a given situation.
Develop the skills to set boundaries and say no in a respectful way.
Deal with difficult people and situations in a calm and assertive manner.
Use language effectively to persuade and influence others.
Build rapport and trust with others.
Apply their new skills and knowledge in their professional and personal lives.