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    On-Demand Course Details

    The interactions you have with your patients have a significant influence on the results and your shared experience. We developed this online course to aid in your improvement.

    You can work at your own pace as you have time because there are only 12 brief modules. You will investigate the psychology behind the behaviours of yourself, your patients’ families, and your patients themselves.

    Reading text, using interactive infographics, watching films and animations are all ways that you can learn.

    Then, using a variety of fun reflecting exercises, we help you create personal insights and select your own initiatives for growth. It is then up to you to make changes through purposeful practise.

    Learning Outcomes

    The primary subjects covered in this course are:

    • Suggestions for improving clinical behaviours
    • An account of how it felt to voice a concern, disagreement, or complaint
    • Methods for receiving complaints
    • Getting terrible news from the viewpoint of a patient or a family member
    • Getting ready to deliver unpleasant news
    • Defining what “excellent communication” really means
    • Examining typical behaviour patterns that can cause issues in a healthcare context
    • Taking into account the viewpoint of your patients as you practise medicine
    • the causes of stress and common responses to it
    • The effects of challenging behaviour from patients and their family members on you

    Is This Course Right for Me?

    You should expect to finish the course in about three hours, based on typical reading rates, the length of the films, and an estimation of how long the reflection exercises will take. It is organised into 12 compact modules. So, when you have the time, dip in and out. Alternately, you might like to finish it all at once.

    Our Faculty of Tutors provided their professional expertise to help design the course. In order to study the experiences, sentiments, and attitudes of both patients and doctors, we recreated scenarios using actors. Our goal is to achieve a balance between educating you and provoking thought. As a result, you can strengthen your strengths, identify areas for improvement, and develop your own insights. So, the format is designed to meet you where you are and advance from there. It is therefore accredited as suitable for doctors of all specialities, grades and levels of experience.

    Your subscription now gives you 120 days of unlimited access to the online course materials commencing from the date of purchase.

    Course Modules

    • 1. An Overview of Communication
    • 7. The Evidence of Complaining
    • 2. Experiencing Difficult Communication
    • 8. Receiving a Complaint
    • 3. Patients’ Perceptions
    • 9. Difficult Experiences with “Bad News”
    • 4. Your Patient’s Stress
    • 10. Preparing to Break Bad News
    • 5. The Impact of Difficult Behaviours
    • 11. Better Experiences with Bad News
    • 6. Making Progress with Difficult Behaviours
    • 12. Review & Final Reflections


    • Anaesthetics
    • Emergency Medicine
    • General Practice
    • Medicine
    • Paediatrics
    • Psychiatry
    • Radiology
    • Surgery

    Target Audience

    • Foundation Doctor
    • Senior House Officer
    • SAS Doctor
    • Registrar
    • Consultant
    • Nurse Practitioner
    • Physician Associate


    • Interactive
    • Videos

    Advancing Patient Communication Skills

    Oxford Medical Logo

    Accredited by CPD Healthcare

    3 CPD


    • Interactive
    • |
    • Videos

    A 3hr interactive online course includes videos, text, and exercises clarifying “good communication”, difficult patient behaviours, receiving complaints, and breaking bad news