{"id":10002490,"date":"2025-02-27T15:19:41","date_gmt":"2025-02-27T15:19:41","guid":{"rendered":"https:\/\/medcourse.co.uk\/education\/?post_type=tribe_events&#038;p=34987"},"modified":"2025-02-27T15:22:10","modified_gmt":"2025-02-27T15:22:10","slug":"dealing-with-difficult-people-course-isc-medical","status":"publish","type":"tribe_events","link":"https:\/\/medcourse.co.uk\/education\/event\/dealing-with-difficult-people-course-isc-medical\/2025-12-04\/","title":{"rendered":"Dealing with Difficult People Course | ISC Medical"},"content":{"rendered":"<div class=\"tribe-events-virtual-single-marker\">\n\t<span class=\"tribe-events-virtual-single-marker__icon\" >\n\t\t<svg\n\t class=\"tribe-common-c-svgicon tribe-common-c-svgicon--virtual tribe-events-virtual-single-marker__icon-svg\" \taria-hidden=\"true\"\n\tviewBox=\"0 0 26 16\"\n\txmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n>\n\t<g fill-rule=\"evenodd\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" transform=\"translate(1 1)\">\n\t\t<path d=\"M18 10.7333333c2.16-2.09999997 2.16-5.44444441 0-7.46666663M21.12 13.7666667c3.84-3.7333334 3.84-9.80000003 0-13.53333337M6 10.7333333C3.84 8.63333333 3.84 5.28888889 6 3.26666667M2.88 13.7666667C-.96 10.0333333-.96 3.96666667 2.88.23333333\" class=\"tribe-common-c-svgicon__svg-stroke\"\/><ellipse cx=\"12\" cy=\"7\" rx=\"2.4\" ry=\"2.33333333\" class=\"tribe-common-c-svgicon__svg-stroke\"\/>\n\t<\/g>\n<\/svg>\n\t<\/span>\n\tVirtual Event<\/div>\n<div  class=\"tribe-events-schedule tribe-clearfix\" >\n\t<p class=\"tribe-events-schedule__datetime\">\n\t\t<span class=\"tribe-events-schedule__date tribe-events-schedule__date--start\">\n\t\t\tDecember 4, 2025\t\t<\/span>\n\n\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--date\">\n\t\t\t\t @ \t\t\t<\/span>\n\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--start\">\n\t\t\t\t8:00 am\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__separator tribe-events-schedule__separator--time\">\n\t\t\t\t\t &#8211; \t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__time tribe-events-schedule__time--end\">\n\t\t\t\t\t5:00 pm\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"tribe-events-schedule__timezone\">BST<\/span>\n\t\t\t\t\t\t<\/p>\n<\/div>\n\n<div class=\"tribe-events-event-image\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/medcourse.co.uk\/education\/wp-content\/uploads\/2023\/04\/difficult-people-pp1-MedCourse-Image.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"Dealing with Difficult People CPD Course\" srcset=\"https:\/\/medcourse.co.uk\/education\/wp-content\/uploads\/2023\/04\/difficult-people-pp1-MedCourse-Image.jpg 700w, https:\/\/medcourse.co.uk\/education\/wp-content\/uploads\/2023\/04\/difficult-people-pp1-MedCourse-Image-600x400.jpg 600w, https:\/\/medcourse.co.uk\/education\/wp-content\/uploads\/2023\/04\/difficult-people-pp1-MedCourse-Image-300x200.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div>\n<p>ISC Medical is pleased to offer a one-day course on dealing with difficult people for healthcare professionals. This course will provide you with the skills and knowledge you need to effectively manage difficult colleagues and patients.<\/p><p><strong>What You Will Learn<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>How to identify different types of difficult people.<\/li>\n<li>How to understand the motivations of challenging people.<\/li>\n<li>Different types of conflicts, resolutions and preventions.<\/li>\n<li>How to build healthy boundaries with difficult people.<\/li>\n<\/ul>\n<p><strong>Who Should Attend<\/strong><\/p><p>This course is ideal for healthcare professionals who want to improve their communication skills and manage difficult colleagues and patients more effectively. The course is open to doctors, nurses, dentists, and other healthcare professionals at all levels of experience.<\/p><p><strong>Course Format<\/strong><\/p><p>The course will be delivered in a small group setting of up to 15 participants. This will allow for interactive discussions and personalised coaching. The course will cover a range of topics, including:<\/p>\n<ul class=\"wp-block-list\">\n<li>What motivates people and what makes them difficult.<\/li>\n<li>How to use evidence-based frameworks and models to have difficult conversations.<\/li>\n<li>The different types of conflict and how to prevent and manage them.<\/li>\n<li>How to build healthy assertiveness in your communication style.<\/li>\n<li>The importance of language and how to maximise your questioning and listening skills.<\/li>\n<\/ul>\n<p><strong>Instructors<\/strong><\/p><p>The course will be led by experienced trainers with extensive experience in coaching and communication training within the NHS and general healthcare environment.<\/p>\n<div  class=\"tribe-block tribe-block__event-price\" >\n\t\t\t<span class=\"tribe-block__event-price__cost\"> \u00a3195 <\/span>\n\t\t\t\t<span class=\"tribe-block__event-price__description\">Event Price<\/span>\n\t<\/div>\n\n<div  class=\"tribe-block tribe-block__event-website\" 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