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Event Series Managing Complaints in a Hospital Setting – Series | MDDUS - Show All Course Dates

Managing Complaints in a Hospital Setting | MDDUS

Virtual Event Virtual Event

This three-hour interactive course examines good practices in managing complaints and explores some of the specific challenges involved in dealing with face-to-face complaints, the investigation of complaints and responding to complaints effectively in writing and verbally. Practical tips and effective strategies will be considered throughout with delegates fully participating in the session via breakout discussions...

£70 – £105

Good practice in record keeping for doctors | MDDUS

Virtual Event Virtual Event

This five-hour interactive course is structured to blend content delivery with self-directed learning and case discussions in breakout groups. Throughout the session, the emphasis remains on understanding the essential medico-legal obligations and frameworks pertinent to effective record-keeping. The topics covered include: Leading this course are MDDUS risk advisers, Kay Grant and Alan Frame.

£120 – £170

Team communication: safer MDT working in secondary care | MDDUS

Virtual Event Virtual Event

This course is tailored to appeal to a variety of clinicians working within the secondary care setting, and it may also hold relevance for managers.The course is geared towards emphasising the significance of proficient team communication in demonstrating exemplary professional conduct, promoting colleague welfare, and minimising medicolegal risks.Through a blend of presentations, case studies, and...

£70 – £105

Leadership: DISC analysis to understand and improve communication | MDDUS

Virtual Event Virtual Event

We all have preferred ways of working and communicating, which we learn over time. These preferences can impact how we lead in different situations, such as change management, problem solving, and conflict resolution.This course will help you understand your own working preferences and communication style, and how they impact your leadership. You will learn how...

£90 – £130

Leadership: recognising and managing team conflict to reduce risk | MDDUS

Virtual Event Virtual Event

This course delves into the intricate relationship between conflict and risk management, highlighting the potential benefits of effective conflict resolution in fostering team cohesion and enhancing overall wellbeing.Participants will gain a deeper understanding of conflict dynamics and explore practical investigation and resolution strategies that can be applied in real-world scenarios.Through interactive breakout group discussions, delegates...

£70 – £105

Risks and safety in prescribing in secondary care | MDDUS

Virtual Event Virtual Event

Participants will delve into prevalent risk domains associated with prescribing through a structured approach including: These areas often trigger complaints, regulatory scrutiny, and medical negligence claims. Practical strategies for risk mitigation, informed by a systemic approach within secondary care, will be proposed for integration into doctors’ prescribing practices.Participants will scrutinise the root causes of prescribing...

£70 – £105

Professional boundaries | MDDUS

Virtual Event Virtual Event

Boundaries serve as a fundamental aspect of professional conduct, ensuring safety in interactions with both patients and colleagues while also promoting clinician wellbeing. This interactive course delves into the significance of boundaries in clinical practice, shedding light on common scenarios where boundaries may deteriorate and challenges can arise.Through a blend of guided learning, small group...

£120 – £170

Avoiding risk in consent – a masterclass for doctors | MDDUS

Virtual Event Virtual Event

In this first in a series of two virtual workshops, delegates will explore general aspects of consent including; the legal, ethical and professional meanings of consent; practical applications including, accepting treatment, specifically arising from the outcomes of the Paterson Inquiry in particular providing adequate time to reflect on diagnosis and treatment options, the assessment and...

£55 – £80

Equality, diversity and inclusion workshop | MDDUS

Virtual Event Virtual Event

This workshop will teach you about equality, diversity, and inclusion (EDI). You will learn about the definitions, benefits, and challenges of EDI, as well as the legal obligations set out in the Equality Act.Specifically, you will learn about: You will also learn about regulatory guidance on EDI and how to apply it in real-world scenarios.Additionally,...

£70 – £105

Performance Support for Doctors in Training | RCPSG

Virtual Event Virtual Event

Performance Support for Doctors in Training equips senior clinicians with the tools to effectively manage trainee doctors experiencing difficulties. The course provides specific guidance on meeting GMC requirements, recognizing and addressing issues, and developing strategies to overcome common barriers. Key Features: This course aims to help senior clinicians identify concerns early, accurately diagnose issues, and...

£80 – £125

Probity for doctors | MDDUS

Virtual Event Virtual Event

Doctors must be honest and transparent in both their professional and personal lives to maintain public trust in the profession. This course will help doctors understand the importance of probity and ethics, the risks associated with breaching these standards, and how to comply with them in difficult situations.Topics covered will include: Doctors will also have...

£70 – £105

Mitigating risk in outpatient consultations | MDDUS

Virtual Event Virtual Event

Content will explore common issues which contribute to risk in outpatient care, including factors associated with: Following on from recommendations arising from the Paterson Inquiry, the importance of communicating in writing with patients about their treatment and care in the language they can understand will be explored.Case studies will be used to illustrate hazards within...

£85 – £120

Event Series Building a Feedback Culture – Series | MDDUS - Show All Course Dates

Building a Feedback Culture to Reduce Risk | MDDUS

Virtual Event Virtual Event

This interactive course will teach you about the essential elements of a feedback culture and how it can lead to improved performance, reduced risk, and better well-being.You will also learn about the factors that can undermine a feedback culture, such as a lack of interpersonal trust, poor leadership behaviours, ineffective processes, and individual skills gaps.The...

£70 – £105

When consent becomes difficult: a masterclass for doctors | MDDUS

Virtual Event Virtual Event

This online workshop will cover the most common consent-related questions that MDDUS receives from doctors.Topics will include: The workshop will be led by MDDUS medico-legal adviser Dr Myooran Nathan and risk adviser Alan Frame. The format will include guided instruction, case studies, and breakout activities.This course is suitable for all doctors and physician assistants and...

£85 – £120

Self-reflection and developing insight | MDDUS

Virtual Event Virtual Event

Do you want to understand why you sometimes behave in unhelpful or destructive ways with certain people, but not others?Would you like to change the way you approach situations or individuals that you find frustrating, anxiety-provoking, or challenging?Have you ever experienced a situation with a patient or colleague that made you behave out of character,...

£70 – £105

Professionalism: Fulfilling your duties as a doctor | MDDUS

Virtual Event Virtual Event

This course for doctors covers the key areas of professionalism that doctors face daily, both at work and in their personal lives. The goal is for participants to develop a better understanding of their medico-legal responsibilities and the common areas where doctors can find themselves in difficulty throughout their careers, so that they can mitigate...

£120 – £175

Types Of Medico-Legal Courses For Doctors

Working as a doctor in the 2020s comes with an ever-present risk of litigation, complaints, and disciplinary procedures. Major stories of the GMC appearing to penalise mistakes (such as in the Dr Arora case) and target individuals over systemic failures (such as in the Dr Bawa-Garba case) have led to complaints about the risk associated with practising medicine within a faltering system.

For medics who are concerned about the risk of professional, financial, or even criminal consequences that we face when working in the NHS, one way to protect yourself is by going on a medico-legal course aimed at doctors. By attending these courses, junior doctors can develop a better strategy to protect themselves while working.

Here are some examples of medico-legal courses for doctors.

Managing Complaints & Preventing Litigation

When dealing with patients, it is only natural for a doctor to come across complaints made against them at least a couple of times during their career. Some patients may go as far as to take legal action against doctors and ask for compensation. Anyone working in the field of medicine should have an idea of how to minimise space for litigations and handle complaints made against them.

These courses on managing complaints and dealing with litigation may educate you on the following:

  • Basic ethical principles
  • Effective communication
  • Dispute resolution skills
  • Accurate record keeping
  • Medical law
  • Professional liability insurance

Professionalism and Probity

Patients often reveal their most personal and sensitive information to medical professionals during consultations. Hence, the general public expects doctors to be competent, professional, and accountable in both their work and personal lives. Doctors are also expected to have high moral values and be honest, transparent, and always respect the patient’s rights. Following a short course on professionalism and probity may be beneficial to improve your professional image as a doctor.

These courses on professionalism and probity may include essential aspects such as:

  • What are professionalism and probity?
  • The importance of continuous medical education in professionalism
  • Professional communication
  • Ethics in medical practice
  • Financial management

Consent

Autonomy is one of the basic principles of medical ethics. Any information gathering, physical examination, investigation, or treatment requires prior consent from the patient. While verbal consent may suffice in many cases, informed written consent is a must for investigations or treatments that pose a significant risk to the patient. Obtaining consent is an art that one must master, especially among researchers and doctors performing invasive procedures.

Consent is often a key concept discussed in the Situational Judgement Test, and in particular, you must be well versed on when you are legally allowed or obliged to break consent. Specific situations often discussed include using blood products for Jehovah’s Witnesses, Gillick Competency for children, and disclosing information to the police.

These courses on consent may cover the following aspects of obtaining consent:

  • Patients’ rights and autonomy
  • What situations need consent
  • Informed written consent
  • Obtaining consent from minors
  • Situations where consent isn’t required
  • The power of courts to give consent

Mental Health Act

The Mental Health Act was implemented to protect the rights of people with mental health disorders and govern their treatment and care. While psychiatrists should know the extent and limitations of the Mental Health Act in and out, other specialists and general practitioners should also be familiar with its basic principles. 

By attending a Mental Health Act course, you might get a basic idea of:

  • History of the Mental Health Act
  • Assessment of mental status
  • Obtaining consent from mentally unwell patients
  • Detention and admission and compulsory treatment
  • Rights of detained individuals
  • Deprivation of Liberty Safeguards
  • Mental health tribunals and community health orders