January 16, 2025 @ 9:30 am – 5:00 pm GMT
ISC Medical is pleased to offer a one-day course on dealing with difficult people for healthcare professionals. This course will provide you with the skills and knowledge you need to effectively manage difficult colleagues and patients.
What You Will Learn
- How to identify different types of difficult people.
- How to understand the motivations of challenging people.
- Different types of conflicts, resolutions and preventions.
- How to build healthy boundaries with difficult people.
Who Should Attend
This course is ideal for healthcare professionals who want to improve their communication skills and manage difficult colleagues and patients more effectively. The course is open to doctors, nurses, dentists, and other healthcare professionals at all levels of experience.
Course Format
The course will be delivered in a small group setting of up to 15 participants. This will allow for interactive discussions and personalised coaching. The course will cover a range of topics, including:
- What motivates people and what makes them difficult.
- How to use evidence-based frameworks and models to have difficult conversations.
- The different types of conflict and how to prevent and manage them.
- How to build healthy assertiveness in your communication style.
- The importance of language and how to maximise your questioning and listening skills.
Instructors
The course will be led by experienced trainers with extensive experience in coaching and communication training within the NHS and general healthcare environment.
