February 11 @ 8:45 am – 5:00 pm GMT
The doctor-patient relationship is central to compassionate and effective healthcare. In today’s demanding medical environment, it is essential for doctors to continuously refine their communication skills. Poor communication and behaviour are frequently cited as leading causes of patient complaints. Enhancing these skills not only improves patient outcomes and experiences but also boosts efficiency, reduces errors, and minimises complaints. Breaking bad news is one of the most challenging aspects of medical practice, and doing it well is crucial. However, knowing where to start in improving these skills can be difficult.
This one-day course offers a practical solution. It builds on your existing knowledge and experience to elevate your communication abilities and make a real difference in your practice.
What Will I Learn?
This one-day course enhances your self-awareness and identifies factors influencing behaviour, providing actionable steps to improve communication. It begins by addressing your specific challenges and working towards practical solutions. You’ll examine what you and your patients aim to communicate – and why. Understanding your goals helps you tailor your communication approach effectively.
We then delve into factors that influence how we communicate, giving you deeper insights into patient behaviour and helping you develop greater self-awareness. This dual focus improves your empathy and rapport, paving the way for more meaningful interactions. The course also covers strategies for achieving concordance, breaking bad news with compassion, and handling complaints constructively when they arise.
By the end of the day, you will have strengthened your ability to connect with patients, enhanced your confidence, and built greater personal resilience – all of which benefit both you and your patients.
