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May 8 @ 9:30 am – May 9 @ 4:30 pm BST
ISC Medical is pleased to offer an advanced communication skills course for doctors, dentists, nurses, and other healthcare professionals. This two-day course will provide you with the skills and knowledge you need to effectively communicate with patients, colleagues, and other healthcare professionals.
What You Will Learn:
- How to build rapport and trust.
- How to use non-verbal communication effectively.
- How to listen actively and empathetically.
- How to manage expectations.
- How to deal with conflict.
- How to improve compliance.
- How to deal with difficult patients and colleagues.
- How to be assertive without being aggressive.
Who Should Attend:
This course is ideal for healthcare professionals who want to improve their communication skills. The course is open to doctors, nurses, dentists, and other healthcare professionals at all levels of experience.
Course Format:
The course will be delivered in a small group setting of up to 20 participants. This will allow for interactive discussions and personalised coaching. The course will cover a range of topics, including:
- The process of communication.
- Essential tools for effective communication.
- The NHS Health Belief Model and its practical applications.
- Dealing with challenging patients and difficult interactions.
- Communication as a tool for more efficient consultations.
- Conflict resolution, assertiveness, and negotiation skills.
Instructors
The course will be led by experienced NHS consultants with wide-ranging experience in coaching and communication training.
